Privacy Policy
Last Updated: April 15, 2026
Introduction
NES Plumbing, Heating & Cooling (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://nesplumbing.kinsta.cloud/). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, are collected only when you voluntarily provide them to us. This occurs when you fill out a contact form, request a quote, or sign up for our Preferred Customer Program. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. We may use information collected about you via the Site to:
- Schedule appointments for plumbing, heating, or cooling services.
- Process payments and refunds.
- Send you information about our services.
- Communicate with you via SMS text messaging regarding your appointments and services.
- Respond to customer service requests and support needs.
SMS Data Sharing and Consent
We value your privacy and are committed to protecting your personal data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This specific information will not be shared with any third parties under any circumstances.
SMS Opt-Out Instructions
If you are receiving text messages from us and wish to stop, simply reply STOP to any mobile message sent from us. Your opt-out request will be processed immediately, and you will receive one final message confirming that you have been unsubscribed. After that, no further messages will be sent to your mobile device.
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
Third-Party Websites
The Site may contain links to third-party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
NES Plumbing, Heating & Cooling
78 N Washington Street
Oxford, MI 48371
Phone: (248) 800-4144